General FAQs
We accept the following major credit card payment: Visa, American Express, MasterCard, and PayPal. If you are located in Hong Kong, there are three more payment methods available. You can pay by PayMe from HSBC Hong Kong or FPS (FPS: 55880021) or by bank deposit in any branch of HSBC Hong Kong. Please note that currently we only accept HKD for PayMe and HSBC bank deposit payment.
We offer worldwide deliver for all the products on Lexuma.com. Order are normally dispatched within 3 business days.
*Special Arrangement on Free Shipping (due to the Coronavirus):
Under the serious situation of Coronavirus, free shipping to certain countries is temporarily suspended due to suspension of postal services in receiving countries. Alternatively, we can arrange shipment via DHL Express or FedEx for your orders at an additional cost. If you prefer to receive the parcel at an earlier time, please contact us, and we will arrange for you. If you are open to wait for a later shipment, we will arrange your shipment as soon as the postal service resumes. Please contact us at info@lexuma.com or on +852 39562253 for checking the shipping arrangement of your country. We are here to help you out.
Under the serious situation of Coronavirus, free shipping to certain countries is temporarily suspended due to suspension of postal services in receiving countries. Alternatively, we can arrange shipment via DHL Express or FedEx for your orders at an additional cost. If you prefer to receive the parcel at an earlier time, please contact us, and we will arrange for you. If you are open to wait for a later shipment, we will arrange your shipment as soon as the postal service resumes. Please contact us at info@lexuma.com or on +852 39562253 for checking the shipping arrangement of your country. We are here to help you out.
After the order is processed, you will be provided with a courier name and tracking number to notify you that orders have been shipped and for you to track your shipment anytime.
All orders are automatically processed and sent for shipment as soon as they are placed. It may be possible to cancel your order during processing but once it moves to the shipping process, it cannot be canceled. Please refer to our Terms and Conditions page.
If you want to add more items to a processed order, we suggest you to simply make a new order on our website. Otherwise, if you want subtract the product quantity after your order is placed, it will be considered as Partial Cancellation referring to our Terms and Conditions. Please noted that 10% of your cancelled amount will be charged as a cancellation fee.
Most items shown are in stock. When you click inside a product, you can immediately see its color availability. If a color is greyed out , or marked as out of stock in the product page, this means the item is out of stock in that color. You can inform us of your interest by contacting Customer Services through email to info@lexuma.com or on +852 39562253. Please note that even if a product is in your shopping cart, it isn’t reserved, and will be available to other customers while you are browsing.
It is optional to register an Account. Once you login, your customer's details will be stored and be pre-filled when you checkout on your next visit.
Sorry, we do not provide delivery service on Sunday and public holidays.
Will the delivery be affected by extreme weather on the delivery date?In the event of extreme weather, all delivery services might be stopped. Please expect a possible delay in such circumstance. For more shipping details, you can directly contact the shipping companies or our customer services via info@lexuma.com or +852 39562253.
We do our best to ensure that the products we deliver to you are of a high quality. If you have received a product with a defect or fault, please refer to our Return & Refund Policy. Where a replacement product is not available, your account will be credited.
Still cannot find the answer to your question? Feel free to leave us a message here and we will be happy to help you.