Shipping Policy

When you place an order on Lexuma.com, in-stock items leave our shipping facility within 3 business days from your order being placed, Monday through Friday excluding public holidays. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. If you have any questions about specific shipping needs, please email us at info@lexuma.com.

For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

 

WHAT SHIPPING METHODS ARE AVAILABLE?
Currently we offer worldwide shipping with different shipping carriers depending on different countries. Orders placed with a free shipping promotion will be shipped via a shipping carrier of Lexuma’s choice. Free shipping promotions are subject to limitations in certain locations.


WHAT LOCATIONS DO YOU SHIP?
Generally, we offer worldwide deliver for all the products on Lexuma.com. However, delivery services are subject to limitations in certain products, for example, X2O Water Repellent Spray can only be shipped to Hong Kong and the United State.

     

*Special Arrangement on Free Shipping (due to the Coronavirus):

Under the serious situation of Coronavirus, free shipping to certain countries is temporarily suspended due to suspension of postal services in receiving countries. Alternatively, we can arrange shipment via DHL Express or FedEx for your orders at an additional cost. If you prefer to receive the parcel at an earlier time, please contact us, and we will arrange for you. If you are open to wait for a later shipment, we will arrange your shipment as soon as the postal service resumes. Please contact us at info@lexuma.com or on +852 39562253 for checking the shipping arrangement of your country. We are here to help you out.

     

SHIPPING TO REMOTE AREA

The shipping cost does NOT include extra costs defined as remote area shipping fees from the chosen shipping company. When your shipping address is defined as a remote area according to the shipping company, we will contact you to collect the additional shipping cost before we ship out your order.

If you are not sure about whether your address is remote or not, you are recommended to check at the website of the shipping company (either DHL / Fedex) before placing your order. If you are unsure, please feel free to contact us at info@lexuma.com, and we will check for you. Alternatively, you can provide another shipping address which you have access to and it is not considered to be a remote area.

 

WHAT IS LEXUMA'S RETURN POLICY?
Please visit our Return Policy page for more details.

UNDELIVERABLE PACKAGES
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for reshipment. Lexuma would reserve the rights for charging any additional cost or expenses incurred from such arrangement.

If you are unable to collect your products within 90 days of stock availability / payment date (whichever earlier); or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, said order is considered cancelled, and no refund will be issued. You will be responsible for any additional expenses and losses caused by insufficient and inaccurate information provided or your failure to receive the products.  Lexuma would reserve the rights of claiming any pending payments or corresponding expenses incurred due to such cancellation.


DAMAGED ITEMS IN TRANSPORT
If there is any damage to the packaging on delivery, contact us immediately at info@lexuma.com via email.

OTHER QUESTIONS OR ENQUIRIES

All charges, terms and conditions are subject to change without notice. If you have any questions about the delivery and shipment or your order, please contact us at info@lexuma.com or call us at +852 39562253.

Lexuma Limited reserves all rights and final decision in case of dispute.